Plain-English terms for using Loadgency to arrange the transportation of your vehicle.
Loadgency is a property broker: we arrange transportation between you and independent, FMCSA-authorized motor carriers. We do not own trucks and we do not transport vehicles ourselves. The carrier that accepts your load — not Loadgency — is responsible for the physical transportation and for your vehicle while it is in their custody.
You must be at least 18 and provide accurate information. You're responsible for activity under your account and for keeping your login secure. We verify your email before your account is fully active.
You set the price you're willing to pay the carrier. That full amount is paid by you directly to the carrier on delivery (COD) — Loadgency never collects or holds the carrier's pay. Our fee is a flat charge — the greater of $50 or 10% of the posted price — shown to you openly before you commit. If you choose optional protected card payment of the carrier's price (held until delivery), any card-processing fee is disclosed before you pay.
You add a card when you post. Nothing is charged until a verified carrier claims your load. At that moment we charge your card the Loadgency fee. If no carrier claims your load, you are never charged. If a claimed carrier falls through before pickup, that match's fee is reversed or credited.
Before a carrier can claim your load, we check for active FMCSA operating authority and current cargo and auto-liability insurance, screen safety standing, and verify carrier and driver identity. At pickup, the driver checks in and must match the verified carrier who claimed the load. Verification reduces risk but is not a guarantee of performance.
Provide accurate load, pickup, and delivery details; make sure the vehicle is ready and accessible; give a correct pickup contact; and inspect the vehicle with the carrier, noting any exceptions on the digital Bill of Lading — with the required timestamped photos — at both pickup and delivery.
Where a load uses protected online payment, the vehicle is released to the carrier only after your payment is confirmed — protecting both you and the driver. For standard COD loads, you pay the carrier directly on delivery.
Your shipment is covered in transit by the assigned carrier's cargo insurance. Loadgency is not the insurer. If damage occurs, note it on the BOL at delivery before signing clean, then file a claim in the app or at support@loadgency.com within 24 hours. We package your documentation (BOL + timestamped photos) and advocate with the carrier's insurer through resolution; payout amounts and timelines are set by that insurer.
Each lane carries a fair-delay buffer. Documented events beyond the carrier's control (weather, breakdown, acts of God) pause the delivery clock without penalty. We notify you of material exceptions as they happen.
We don't hide carriers or penalize you for continuing to work with one you like. You may rebook a carrier through us or arrange future moves with them directly.
By using Loadgency you consent to receive service emails and texts about your loads — confirmations, claims, status updates, and account notices. You can manage marketing preferences, but transactional messages are part of the service.
Don't post loads you aren't authorized to move, provide false information, attempt to defraud carriers, misuse the platform, or use it for anything unlawful. We may suspend or remove accounts that do.
To the maximum extent permitted by law, Loadgency's total liability arising from any load is limited to the Loadgency fee paid for that load. We are not liable for the acts, omissions, or cargo liability of independent carriers, except to the extent required by applicable brokerage law. The platform is provided "as is."
If a dispute arises, contact us first at support@loadgency.com — most issues resolve quickly. Disputes not resolved informally are settled by binding arbitration in Florida, and you and Loadgency waive the right to a jury trial and to bring class actions, except where prohibited by law. Nothing here limits rights you have under mandatory consumer-protection or brokerage law.
When you check "I agree" as you post, you accept these Terms, and your acceptance is recorded with the version, date, and IP address. We may update these Terms and will post a new version; continued use after an update, or acceptance of the new version, means you accept the change.
These Terms are governed by the law of the State of Florida. Questions: support@loadgency.com.
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